Terms of services

  Invoices and Payments:

• The invoice is issued after the full payment has been transferred according to the issued sales order.
• The order will be shipped after full payment is received.
• Profilers only deals with upfront payments and does not offer deferred payment terms or installments.

  Returns and exchanges:

• Return policy:
• • Returns or exchanges are only allowed if the order was incorrectly executed by “Profilers”.
  • Return and refund requests are accepted within 14 days of the delivery date.
• Status of returned products:
• • All products must be returned in their original packaging, including all accessories.
  • The item must be unused, uninstalled, and not connected to any electrical or water supply.
  • Products must be in the same condition as when they were delivered.
• Examination:
• • All returns are subject to inspection before approval.
  • Returns may be subject to a fee of up to 30% of the original item value, plus shipping fees, if the conditions are not met.
• Customized and special requests:
• • Custom-made or specially ordered products are not eligible for return.
• Damaged or defective products:
• • Return requests for damaged or defective products must be submitted within 14 days of receipt.
  • After 14 days, cases are treated as warranty claims.
• The right to refuse:
• • Profilers reserves the right to refuse any return that does not comply with the policy.

  Warranty

• Warranty period:
• • The warranty period for all devices is one year from the date of invoice issuance.
• What the warranty covers:
• • The warranty covers maintenance and replacement of spare parts in case of a manufacturing defect.
  • This does not mean a full product replacement or a refund.
• What is excluded from the warranty:
• • Misuse of the product or spare parts.
  • Failure to comply with the usage instructions.
  • Any damage resulting from:
  • Inappropriate use.
  • Inadequate maintenance.
  • Incorrect construction.
  • Inappropriate electrical voltage.
  • Repair by unauthorized individuals using profilers
• Warranty terms:
• • “Profilers” will bear the shipping costs if the customer is outside the city of Riyadh, with the necessity of carefully packaging the parts.
  • The warranty does not apply in cases such as improper storage, misuse, or product maintenance by an unauthorized party.
• Customer approval:
• • Once the product is purchased and put into operation, the customer is considered to have agreed to all warranty terms.

  Maintenance policy:

• During the warranty period:
• • If a manufacturing defect appears, maintenance and replacement of defective parts will be provided free of charge.
  • Profilers bears the costs of sending the shipment to the maintenance center.
• Maintenance period:
• • Maintenance begins within 7 days of the product being received.
  • The product will be repaired and delivered within a period not exceeding 15 working days from the availability of spare parts.
• Receiving the device after maintenance:
• • The customer is obligated to receive his serviced device within 90 days from the date he is notified of the repair.
  • After this period, Profilers has the right to dispose of the device without any liability or compensation.